Now, more than 2,000 employees across 100 different organizations are certified bot-builders, Mr. The effort was expanded in 2017 and aided by undisclosed technology suppliers.
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In 2016, the company launched an online training program to teach employees how to build bots, in a secure manner. The idea came from AT&T Foundry, the company’s innovation center. Bots have processed millions of minutes of work and they’ve saved employees from significant amounts of mundane work over the past two years, he said.ĪT&T began experimenting with software bots in 2015. as a result of artificial intelligence and related technology, including software robots.ĪT&T’s data optimization efforts, which include software robots, advanced analytics and artificial intelligence, have helped generate hundreds of millions of dollars worth of business value in recent years, Mr. Over the next five years, about 4 million jobs will be lost in the U.S. “It’s definitely reducing headcounts,” said Craig Le Clair, vice president and principal analyst at Forrester. While software robots have the potential to enhance workers’ jobs, some analysts say they are also replacing human workers.
The market for so-called robotic process automation is expected to grow to $2.9 billion by 2021, up from $250 million in 2016, according to Forrester Research Inc. These software agents reside either on a server or in the cloud and mimic human actions to complete a rules-based task, and they’re typically not artificially intelligent.
Software bots are part of an industry called robotic process automation. “We’re really looking to put our employees in that enhanced role,” Mr.
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